Our exchange and refund policy is valid for up to 7 days after receiving the product.

To be eligible, the product must not be used and must be in the same condition in which you received it, in its original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received the returned product. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds (if applicable)

If you still haven't received a refund, first check your bank account again.
Then contact your credit card company, it may take some time for your refund to be officially posted.
There is often a processing time before the refund appears on your statement or invoice.
If you've done all this and still haven't received your refund, please contact us at novarochastore@gmail.com


You will be responsible for paying your own shipping costs for the return of your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.