Common questions
1. WHAT ARE THE METHODS OF PAYMENT?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and payments through the best and most secure payment platform, Your Payment Gateway
2. HOW SECURE IS MY PURCHASE?
When purchasing online using your credit card, all your information is entered into a secure SSL page. Your information is SSL-encrypted and sent directly to the credit card company's network, where the card and transaction are authorized and approved. Your credit card information is not stored on our servers.
3. ARE THERE ANY FEES TO PAY DUE TO YOUR FACTORIES ARE ABROAD?
Not. You will not pay any additional fees.
4. IF I WANT TO CHANGE MY DELIVERY ADDRESS, CAN I?
All our deliveries are made after confirming all the details you have provided at checkout. If you want to change something, due to a change of address, or any other reason, please contact us immediately to request the change. Our email is novarochastore@gmail.com
5. EVEN WITH THE ORDER SENT, CAN I CHANGE IT?
Please be advised that your shipping address cannot be revised after your order has been processed or shipped. Please update your shipping address to your current address for an upcoming order.
6. HOW LONG DOES IT TAKE TO SHIP? AND HOW CAN I TRACK MY ORDER?
Delivery time is based on the shipping option you have chosen. After the order has been shipped, we will send you your tracking number and tracking website via email (the one you entered in the order). The order processing and shipping time will be from 1 to 7 business days, at the end of this period the tracking code will be sent to your email provided in the registration for real-time monitoring. We are not responsible for any delays caused by the Post Office.
7. WHAT DO I DO IF ANY ITEM IS MISSING IN MY ORDER?
If something is still missing, please contact us immediately at novarochastore@gmail.com 🇧🇷
IF YOU STILL HAVE ANY QUESTIONS, PLEASE, IT WILL BE A PLEASURE TO ASSIST YOU. CONTACT OUR CALL CENTER AND SAC:
novarochastore@gmail.com
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and payments through the best and most secure payment platform, Your Payment Gateway
2. HOW SECURE IS MY PURCHASE?
When purchasing online using your credit card, all your information is entered into a secure SSL page. Your information is SSL-encrypted and sent directly to the credit card company's network, where the card and transaction are authorized and approved. Your credit card information is not stored on our servers.
3. ARE THERE ANY FEES TO PAY DUE TO YOUR FACTORIES ARE ABROAD?
Not. You will not pay any additional fees.
4. IF I WANT TO CHANGE MY DELIVERY ADDRESS, CAN I?
All our deliveries are made after confirming all the details you have provided at checkout. If you want to change something, due to a change of address, or any other reason, please contact us immediately to request the change. Our email is novarochastore@gmail.com
5. EVEN WITH THE ORDER SENT, CAN I CHANGE IT?
Please be advised that your shipping address cannot be revised after your order has been processed or shipped. Please update your shipping address to your current address for an upcoming order.
6. HOW LONG DOES IT TAKE TO SHIP? AND HOW CAN I TRACK MY ORDER?
Delivery time is based on the shipping option you have chosen. After the order has been shipped, we will send you your tracking number and tracking website via email (the one you entered in the order). The order processing and shipping time will be from 1 to 7 business days, at the end of this period the tracking code will be sent to your email provided in the registration for real-time monitoring. We are not responsible for any delays caused by the Post Office.
7. WHAT DO I DO IF ANY ITEM IS MISSING IN MY ORDER?
If something is still missing, please contact us immediately at novarochastore@gmail.com 🇧🇷
IF YOU STILL HAVE ANY QUESTIONS, PLEASE, IT WILL BE A PLEASURE TO ASSIST YOU. CONTACT OUR CALL CENTER AND SAC:
novarochastore@gmail.com